When comparing spyware-removals tools, consider the quality of technical support, ease of use and the program's ability to detect spyware before it is downloaded to a computer.
Protection
Some security programs, including Spyware Doctor and Spy Sweeper, can not only remove spyware, but have a resident shield, which is activated when the computer connects to the Internet, to prevent spyware from being installed on a clean system. Some security programs, particularly free ones, may not offer this function.
Support
Programs offer differing levels of technical support. Check if support is free and whether technicians can connect to an infected computer to fix a problem.
Detection
Anti-spyware utilities have a comprehensive database of known threats. When comparing programs, consider whether the database incorporates all types of spyware. Security software can also detect unknown threats, based on the website or program's behavior, but not all anti-spyware software offers this facility. Check if the program can protect personal information and if it assists the user with secure passwords.
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